Giraffe Ground-Mounted Retractable Hose Reel-5/8in-92ft

Most products sold by Mammoth Garage Solutions are covered by a manufacturer’s warranty against defects in materials and workmanship. If you believe your product has a warranty issue, please contact Mammoth Garage Solutions first. We will help review the issue and, where applicable, coordinate directly with the manufacturer on your behalf.

Warranty coverage, duration, and remedies are determined by the individual manufacturer. Warranties typically cover the product itself and do not include labour, removal, reinstallation, or incidental costs unless otherwise stated by the manufacturer. For full warranty details, please refer to the manufacturer’s warranty documentation for the specific product purchased.

Returns and exchanges are handled by Mammoth Garage Solutions and are subject to the following general guidelines:

• Products must be unused, uninstalled, and in original condition

• Original proof of purchase is required

• Special‑order, custom, or installed products are not eligible for return

• Return approval must be obtained prior to sending any product back

• Shipping costs are non‑refundable unless the return is due to an error or defect

  
  

Return eligibility, restocking fees, and time limits may vary by product. Please contact us before initiating a return so we can confirm eligibility and next steps. If your order arrives damaged or incorrect, please notify us as soon as possible so we can assist with a resolution.

Giraffe Tools

Giraffe Tools products are built for durability, reliability, and everyday performance. Giraffe Tools provides a manufacturer’s warranty that covers defects in materials and workmanship when products are used under normal conditions and installed or operated according to manufacturer guidelines.

Warranty coverage applies to the original purchaser and is subject to the terms and conditions set by Giraffe Tools. This warranty does not cover damage resulting from improper installation, misuse, modification, neglect, normal wear and tear, or use outside of the product’s intended purpose.

If you believe your Giraffe Tools product has a warranty‑related issue, please contact us with your order information and a description of the concern. We will assist with the warranty process and help coordinate support with the manufacturer where applicable. For full warranty details, limitations, and coverage periods, please refer to Giraffe Tools’ official warranty documentation.

Giraffe Tools products may be eligible for return in accordance with the manufacturer’s return policies and conditions. To qualify for a return, products must typically be new, unused, and in original packaging, and return requests must be made within the applicable return window set by the manufacturer.

Returned products must be free of damage, wear, or signs of use. Items that have been installed, modified, or used may not be eligible for return. Return shipping costs, where applicable, are generally the responsibility of the customer unless the return is due to a product defect or incorrect item received.

If you believe you need to initiate a return, please contact us with your order details and reason for return. We will review your request and assist with next steps, including manufacturer authorization if required.

Final approval of returns, refund amounts, and processing timelines are subject to Giraffe Tools’ official return terms and conditions.

Mammoth Garage Solutions ships products throughout Canada. Shipping methods, costs, and delivery times vary depending on the product, order size, and destination.

Some items may ship via parcel courier, while larger or bulk orders may ship by freight. Estimated shipping timelines will be provided at checkout or confirmed after ordering.

Customers are responsible for ensuring delivery access is suitable for the selected shipping method. Any delivery issues or visible damage should be reported as soon as possible so we can assist with next steps.

Shipping costs are non‑refundable unless otherwise required by law.

Giraffe Tools

Giraffe Tools products are shipped with care to ensure they arrive safely and ready for use. Shipping costs and estimated delivery timelines are provided at checkout or during the quoting process and may vary depending on product type, order size, and destination.

Delivery timelines are estimates and may be affected by carrier schedules, product availability, or unforeseen delays. Once your order ships, tracking information will be provided whenever available.

Please ensure all delivery address details are accurate and accessible. Any additional costs resulting from incorrect address information or missed delivery attempts may be the responsibility of the customer.

We recommend inspecting all products upon delivery. If any visible damage is present, please report it as soon as possible so we can assist.

If you have questions about shipping or delivery timelines before placing your order, feel free to contact us.

Giraffe Tools products are designed to make everyday garage, workshop, and outdoor tasks cleaner, easier, and more efficient. Known for their durable construction and user‑friendly designs, Giraffe Tools offers practical solutions such as retractable hose reels, pressure washers, and utility accessories built for long‑term reliability. With a focus on smart organization, smooth operation, and quality materials, Giraffe Tools products help keep your space functional, organized, and ready for work.

By placing an order through our online store, you agree to the following terms and conditions.

Product Information & Availability

All product descriptions, specifications, pricing, and availability are subject to change without notice. While we make reasonable efforts to ensure accuracy, errors may occur. Mammoth Garage Solutions reserves the right to correct errors, cancel orders, or refuse service at its sole discretion.

Pricing & Payments

All prices are listed in Canadian dollars unless otherwise stated and are subject to applicable taxes. Payment must be received in full prior to order processing, shipment, or installation scheduling, unless otherwise agreed to in writing by Mammoth Garage Solutions.

Shipping & Risk of Loss

Shipping timelines are estimates only and are not guaranteed. Title and risk of loss transfer to the customer upon shipment or pickup, unless otherwise required by law. Mammoth Garage Solutions is not responsible for delays, damage, or loss caused by shipping carriers or events beyond our control.

Returns & Cancellations

Return and cancellation eligibility is subject to manufacturer policies and product condition. Special‑order, custom, or installed products are typically non‑returnable. Customers are responsible for all return shipping costs and applicable restocking fees unless otherwise stated in writing.

Warranties

All products are covered solely by the original manufacturer’s warranty. Mammoth Garage Solutions does not provide any additional express or implied warranties, including warranties of merchantability or fitness for a particular purpose.

Installation Services

Where installation services are provided, work is limited to the scope agreed upon in writing. The customer is responsible for ensuring the installation site is suitable and accessible. Mammoth Garage Solutions is not responsible for pre‑existing conditions, hidden defects, code compliance issues, or structural deficiencies.

Limitation of Liability

To the fullest extent permitted by law, Mammoth Garage Solutions shall not be liable for any indirect, incidental, special, or consequential damages arising from the purchase, use, or installation of products. Our total liability shall not exceed the amount paid for the applicable product or service.

Governing Law

These terms and any transactions completed through our online store are governed by and construed in accordance with the laws of the Province of Saskatchewan and the applicable federal laws of Canada, without regard to conflict‑of‑laws principles, subject to any mandatory consumer protection laws that may apply in the customer’s province of residence. Any legal action or proceeding arising out of or relating to these terms shall be brought exclusively in the courts of the Province of Saskatchewan, unless otherwise required by applicable law.